If your video is not loading or will not start playing, please try these quick steps:

• Refresh the page.
• Wait a few seconds and try pressing the play button again.
• Make sure your internet connection is working.
• Try closing the tab and reopening the lesson.

If the video still will not load, please let your parent know so they can help.

Sometimes video issues are related to browser settings, internet connections, or parental control settings. Your parent will be able to check those things or contact support if needed.

In the meantime, you can continue working in your textbook or review a previous lesson while the issue is being resolved.