My video is buffering. What should I do?

Here’s a few things to do to improve your video streaming experience:

  1. Wait a few minutes and try again. If the problem occurs again please follow the steps below.
  2. Lower your video resolution. These are high definition videos so it does take some bandwidth to watch them. You can lower the resolution by clicking on the settings icon in the lower right hand corner of the video screen.
  3. Try using a different computer or mobile device to see if the issue is with the device or the internet.
  4. Reset your router.
  5. Check your connection to your ISP with a site like
  6. If you are still experiencing a streaming issue, contact us.