{"id":243550,"date":"2020-07-10T01:39:44","date_gmt":"2020-07-10T01:39:44","guid":{"rendered":"https:\/\/blog.nicolethemathlady.com\/answered-101-questions-about-the-new-website\/"},"modified":"2020-07-10T01:39:44","modified_gmt":"2020-07-10T01:39:44","slug":"answered-101-questions-about-the-new-website","status":"publish","type":"post","link":"https:\/\/blog.nicolethemathlady.com\/answered-101-questions-about-the-new-website\/","title":{"rendered":"Answered: 101 Questions About the New Website"},"content":{"rendered":"\n

Hey there! <\/span><\/p>\n\n\n\n

The new website is off to a great start, which of course in 2020 technology terms means \u201cIt\u2019s working for the vast majority of people, but there are always a few problems that get discovered after a launch.\u201d Amen?<\/span><\/p>\n\n\n\n

So with that in mind, here are some of the biggest questions I\u2019m fielding. Take a look and I hope it helps!<\/span><\/p>\n\n\n\n

Website and Accounts<\/b><\/h2>\n\n\n\n

What\u2019s different?<\/b> Quite a bit. The biggest difference is that there are two types of accounts now: a parent account and a student account.  When you log in, you will be in your parent account and your first step is to set up your student accounts before proceeding.  (Need help, go to your Tutorials Tab.) <\/span><\/p>\n\n\n\n

I don\u2019t see my student\u2019s progress from the last website.  Help?<\/b>  We actually never tracked your student progress in the last website.  You just clicked on links to watch lessons.  The new system allows us to track each child\u2019s progress.  At the moment, you cannot retroactively select a group of lessons and \u201ccomplete\u201d them.  <\/span><\/p>\n\n\n\n

Prior to the new site, I was an All-Grades Member.  I only have three kids. Why do I have a Large Family Basic Plan? Do I need to switch?<\/b>  With the old site, we didn\u2019t know how many kids you had. In the new site, we wanted to make sure you had enough seats for all your kiddos so we gave you the largest plan.  There is no change you need to make now.  Just make sure when you\u2019re ready to renew your membership, that you select the correct plan for your family size. <\/span><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Cheat Sheets<\/b><\/h2>\n\n\n\n

I\u2019ve heard something about Cheat Sheets.  Where are they?<\/b>  You can find cheat sheets on the home page of each course in the Materials Tab.  <\/span><\/p>\n\n\n\n

Online Grading and Nicole\u2019s Study Hall<\/b><\/h2>\n\n\n\n

Can students save their work and finish tomorrow? <\/b> At this time, no.  But I\u2019ve heard from families that this is a really valuable feature, so our tech team is researching how to make it happen.  Stay tuned for more details. <\/span><\/p>\n\n\n\n

We need help with understanding a practice problem.  What should we do? <\/b> There are several options.  You could:<\/span><\/p>\n\n\n\n

Use the Go to Lesson link<\/em> \u2013 it will take you back to the lesson that skill was taught in so your child could brush up on that skill.  A<\/span>vailable to Plus and Premium members. <\/span><\/i> <\/span><\/p>\n\n\n\n

Go to a One Minute Tutorial<\/em> \u2013 if you want a quick reminder of how to do something, just right click on your tab to open another window.  Go to Course>One Minute Tutorials and search the drop-down topics for what you are looking for.  You can also use your search bar in the upper right-hand corner.  There are 100+ videos here so there\u2019s most likely an answer for what you\u2019re looking for. <\/span>Available to Premium members. <\/span><\/i><\/p>\n\n\n\n

Ask a Question in the Class Chat<\/em>  If you need someone to explain the answer to you, post a question in the Class Chat and either another student or a Nicole the Math Lady Team member will explain it for you.  Make sure to hit Subscribe to get notifications so you\u2019ll know when someone has responded.  (We\u2019ve already seen students helping students, and it\u2019s so cool!)<\/span><\/p>\n\n\n\n

How do I know how my student did on the problem set? <\/b>Setup your account to receive emails, you\u2019ll receive a report when they are complete.  If you are not receiving an email, your email provider may be bouncing them (specifically, we have seen this happen with Hotmail).  Try changing your email address in the system to a different one and see if that works.  If you still are not receiving them, contact us. <\/span><\/p>\n\n\n\n

I\u2019m trying to pull up a report but I\u2019m not seeing my student\u2019s data.  Help? <\/b> Our reports system needs a little tweaking as it is handling a lot of requests.  For now, I recommend turning on the feature to receive the daily email and I\u2019ll let you know when reports are ready to rock and roll.<\/span><\/p>\n\n\n\n

Charter School Ordering<\/b><\/h2>\n\n\n\n

How do I get my charter school to pay for my membership? <\/b> We explain the charter school process <\/span>here<\/span><\/a>.  We recommend placing your order early so you don\u2019t miss out on any lessons!<\/span><\/p>\n\n\n\n

Referral Program<\/b><\/h2>\n\n\n\n

I\u2019d like to join the referral program.  How do I do that?<\/b> First, thank you.  By being a Friends of Nicole Referral program member, you can earn referral bonuses and your friends who are new customers can get discounts on membership plans.  Just log in to the site and click <\/span>here<\/span><\/a> to register.  Please note that I ask you do not share your link openly in Facebook groups.<\/span><\/p>\n\n\n\n

Do I need to re-register if I was an existing member?<\/b>  Yes, you do.  You\u2019ll receive a new personalized referral link and a coupon to share.  You can also create your own personalized link to share a free trial with a friend.  <\/span><\/p>\n\n\n\n

It\u2019s been a busy but amazing few days here at Nicole the Math Lady HQ as we welcome more and more subscribers to the new site. I truly want to thank you from the bottom of my heart.  You have been so incredibly supportive of this new effort and of me personally.  While I can\u2019t promise that everything will be perfect, I can promise that I will always move quickly to get you what you need, so you can get back to the important things\u2026spending time with those awesome little people you live with.  <\/span><\/p>\n\n\n\n

Take care friends, and I\u2019ll talk to you soon,<\/span><\/p>\n\n\n\n

Nicole the Math Lady<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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